• Full time role (campus based), fixed term maternity leave cover until May 2025
• Utilise your expert knowledge to deliver timely responses to general enquiries in a fast moving environment
• Base Salary $77,144 + 17% superannuation

About the opportunity

The Student Centre is the first point of contact for prospective students, current students, internal stakeholders and the general public to receive advice, assistance and support on student administration related enquiries and transactions. The Student Centre Assistant is an essential member of the Student Centre team, responsible for responding to enquiries and effectively diagnosing more complex matters. This includes the accurate and timely provision of information within a high-volume and service centric environment including, face to face, email, and phone channels.

About you

• strong and well developed organisational, time management and prioritisation skills to manage conflicting service and administrative tasks
• experience in providing quality customer service and the ability to add-value in responding to enquiries online, over the phone and in-person
• the ability to apply common sense, sound judgement, sensitivity to individual circumstances, and maintain a high level of confidentiality
• proven ability to work in a team environment, demonstrating flexibility of task allocations as required to meet service demands and conducting themselves with respect for others at all times
• experience and a capacity to analyse, identify and solve problems independently and in teams whilst working within a clear set of protocols and guidelines.

About us

• the University of Sydney Student Centre services a student population of over 70,000 students.
• we are the first point of call for our student community - whether they be enquiring on how to apply to the University or whether they are planning their graduation or anything in between.
• we are a high-volume team and support Students through in-person, email and phone service channels.
• we have a strong focus on continuously improving our service design and support this by providing ongoing training and development opportunities.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks

Your employment is conditional upon the completion of all roles required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Tooba Fida, Recruitment Operations by email to tooba.fida@sydney.edu.au.

Copyright The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Wednesday 29 May 2024 11:59 PM